Exceeded expectations. From scheduling to closing, my experience was positive. The office is friendly and bright, my appointment was on time, the exam was thorough, my cleaning was painless and payment/insurance was handled swiftly. I highly recommend Crown Dental for adults and children, as both Dr. Chen and the hygienist, Nancy, make you feel comfortable. My appointment was scheduled on a day that they were having a promotion, therefore, I received a free whitening kit. Ask about promotional days when you make your appointment.